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Delivery Information

Processing Time

Orders placed (with payment received) before 2:00pm Australia-Melbourne time (AEST/AEDT) on business days (Monday to Friday except public holidays) will be processed and shipped on the SAME DAY. Other orders will be shipped on the very next business day. We will notify you when your order has been dispatched.


About Pre-Orders

If an order contains any pre-order products that have not arrived in stock yet, it will stay in the preorder status until all products are ready for shipping. If you require all in-stock products to be shipped first, please feel free to contact us and we will split the order for you. However, it may incur an additional shipping cost but we will keep it minimal for you.


Shipping Cost

Delivery charges vary depending on the size and weight of your order and your chosen delivery address.

You can check shipping cost of each single item in “Shipping Estimator” tab on the product page. However, please be aware that we combine shipping cost as much as we can when you purchase more than one product. Therefore, to get an accurate delivery quote, please place all the items you wish to order in your shopping cart and then proceed to the Shopping Cart page. There is an ‘Estimate Shipping’ tab under your selected products, where you can get the quotes with all possible shipping methods by simply entering your poscode and selecting the delivery country. Alternatively, you can go straight to the checkout process and all the correct available shipping methods and costs will show up after you confirm your delivery address.


For Domestic Orders

FREE Australia Wide Shipping for all orders over $150.

All orders over $150 will qualify for free shipping anywhere in Australia! That's right anywhere in Australia - absolutely FREE!

We provide the following shipping options:

Shipping Methods

Trackability

Delivery Time
(Business Days)

Note

Australia Regular Letter Post

No

2~6

Depending on where you live. You can find estimated time frame to your postcode via our shipping estimator / checkout page (refer to the Shipping Cost info above); alternatively, you can refer to the delivery times on Australia Post website. (Our postcode is 3189)

For flat items only

Australia Post eParcel

Yes, provided by Australia Post and can be tracked on www.auspost.com.au/track

1~10

 

Australia Post Express Post

Yes, provided by Australia Post and can be tracked on www.auspost.com.au/track

1~5
(1 day if your postcode is within the Express Post Delivery Network.)

Although Australia Post claims to guarantee next business day delivery for areas within their Express Post Delivery Network, they do fail to deliver on time occasionally. Unfortunately we no longer take any responsibility of such cases because Australia Post has constantly refused to compensate for such failures even though they advise the receiver to contact the sender to lodge a claim which however they never respond to. 

Fastway Courier

Yes, provided by Fastway Courier and can be tracked on www.fastway.com.au/tools/track

1~10

Do NOT accept PO BOX or Parcel Locker; Cut-off is a little earlier (usually 2.40pm)


Shipping Options and Conditions:

  • A signature is required to receive all deliveries (except by Regular Post) unless Authority to Leave (ATL) has been provided. Although we do not recommend leaving orders unattended when not home to accept delivery, you may request this service with any delivery. You may do this by placing a short note, such as; 'Please leave at the front door if not home', in the order comments section found on our checkout page. Please note, by choosing to provide the carrier with ATL, or by selecting 'Safe Drop', we will NOT be able to offer any further assistance if your order is lost or subsequently goes missing after it has been deemed delivered by the carrier. The associated risk in leaving parcels unattended is borne by the customer.

  • If your order contains one or more extra-large items which are over 105cm in length (e.g., some 1/200 battleship model kits) and your delivery address is in a remote area, we may have to contact you to pay an extra shipping cost. This is when neither Australia Post nor Fastway Courier can handle the shipment and we have to use a special courier service to deliver. However, please be assured that we always cover over 50% of such extra cost and only charge you the amount as minimal as possible. Please note this condition also applies to Free Shipping orders.

  • Orders by Free Shipping method will be shipped via a carrier of our choosing, currently either Australia Post or Fastway Courier, and can only be extended to areas reachable through these carriers which may exclude extremely remote locations. If you are unsure about your location you may contact us prior to ordering. We reserve the right to cancel orders that cannot be delivered at reasonable cost.


For International Orders

We provide the following shipping options:

Shipping Methods

Trackability

Delivery Time *
(Business Days)

Comment

Economy Air Mail
(This service is temporarily unavailable during the current COVID pandemic.)

There is a shipping barcode but it is not trackable on Australia Post website. You can try on your national Post website.

7~20

Depending on where you live. You can find estimated time frame to your postcode via our shipping estimator / checkout page (refer to the Shipping Cost info above); alternatively, you can visit Australia Post International and select your country to view the estimated times on each delivery service.

Only available for parcel weight below 2kg

Pack & Track (Standard Air Mail)

Yes, provided by Australia Post and can be tracked on www.auspost.com.au/track and your national Post website.

5~14
(10~25 during the current COVID pandemic.)

Popular choice

Express Courier (EMS)
(Only available for a limited number of destination countries during the current COVID pandemic.)

Yes, provided by Australia Post and can be tracked on www.auspost.com.au/track and your national Post website.

2~6

** Most recommended (Fastest and most secure method)

Sea Mail

There is a shipping barcode but it is not trackable on Australia Post website.

30~90

Only available for parcel weight over 2kg and to a limited range of countries

DHL Courier

Yes, fully trackable on DHL website (www.dhl.com/au-en/home/tracking.html)

2~6

Detailed info are provided on checkout and shipping estimation page.

We are not responsible for duty and customs charges which can hardly be avoided to some destination countries. If the non-delivery is caused by the fact the receiver refuses to pay duty/customs charges, we will not be able to pay any reimbursement. Please be fully aware of this if you choose this shipping method.

* Delivery times are an estimate only. Delivery time does not include any time parcels may spend in the destination countries customs service.

Note:
If your order contains one or more extra-large items which are over 105cm in length (e.g., some 1/200 battleship model kits) or the girth of the parcel exceeds 140cm, we may have to contact you to pay an extra shipping cost. This is when Australia Post cannot handle the shipment and we have to use a courier service like UPS for delivery. However, please be assured that we always cover over 50% of such extra cost and only charge you the amount as minimal as possible.

  

Packaging

All sold items are well packed in hard-wearing carton box with any necessary buffering materials. We use a combination of paper tape and plastic tape to ensure each parcel stays well-sealed in transit. Please see the below photo of our sample parcel box.
Sample Box



Delivery Problems

We inspect each order prior to packing to ensure each item reaches you correct and in good condition. However, if any mistakes or problems have been found on delivery, please contact us and we will solve it for you immediately and any extra postage will be covered at our end.

If your order does not arrive in the estimated time frame, please do not worry, contact us and we will assist you as soon as possible.

NOTE: If a package is returned or lost due to an incorrect address that has been provided, additional charges for the re-delivery will apply.