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Frequently Asked Questions

In this section we answer the most commonly asked questions received by BNA Model World. You may also refer to our Manual about checkout. Please feel free to contact us should you have a question not covered here.



Q: What does "in stock" mean?
A: Items displayed as "in stock" on the site are ALL really in our stock and ALL READY to ship. This status is automatically updated in real-time. So please be assured that all the in-stock items will be definitely despatched within 24 hours after they are purchased and paid.
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Q: What do you mean by "Real-Time Inventory"?
A: Real-time inventory means all the product quantities are up-to-date and showing the real stock level in our store. Items with the status of "in stock" are all available for despatch immediately, while those "sold out" are temporarily out of stock and you are free to subscribe a back-in-stock notification for them.
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Q: What is preorder/backorder?
A: A preorder product is a product that has not yet been or just released by the manufacturer.
A backorder product is a product that was sold out previously but will be back in stock again shortly if it is backordered.
By preordering/backordering, you are purchasing this item in advance and are ensuring the item will be soon available for you in your ordered quantity.
For more information, please click here.
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Q: What payment options do you provide?
A: For Australian and New Zealand buyers, payment can be made via:
Credit Card (Visa, MasterCard, American Express);
Debit/Electronic Funds Transfer (EFT);

Money Order

For buyers from other parts of the world, payment methods are:
Credit Card (Visa, MasterCard, American Express);
Cheque in Australian Dollars Only

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Q: How do you combine postage when purchasing multiple items?
A: We are always happy to combine the postage as long as we can. Now FREE shipping for any national order over AU$150!!

Combined postage will be applied if 2 or more items are purchased in one order. If you make another order before your previous ordered item(s) are despatched, please let us know as soon as possible, and thus we will still combine the postage for you and immediately quote the extra cost you need to pay.

On your Shopping Cart page, you can get a group of combined postages (for different delivery services) of all the items in your cart by clicking the button "Estimate the Shipping Cost" at the left bottom of the page. These postages are automatically calculated according to the total weight and size of the items plus the package as well as the type of the service (e.g., regular air mail, express post, etc.). This calculation tool has been tested and proven reliable and accurate in most cases. If you are still not sure about the estimated value, don't hesitate to contact us and we will quote the cost immediately.

(For more information, please refer to our shipping info page.)
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Q: What shipping options do you provide?
A: we provide:

  • For Australian residents: Registered Post and Express Post
    * All the parcels will be FULLY trackable online ( Tracking number (eParcel consignment no.) for each order will provided.
  • For international buyers: Regular Air Mail, Registered Post, Express Post, Express Courier and Sea Mail.
    * Regular Air Mail - standard and economical shipping method with no tracking number. Not recommended for orders over AU$100 or during peak seasons (e.g., around Christmas holiday).
    * Registered Post - Security handling and signature on delivery. Insurance included.
    * Express Post - Basic tracking, priority handling where available, and signature on delivery.
    * Express Courier - Reliable and fastest in transit, full trackability and signature on delivery.
    * Sea Mail - Lowest shipping cost, with tracking number for order over 2kg. Not available for New Zealand and Asia Pacific countries.

For more detailed information about shipping, please refer to Shipping & Returns.
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Q: When and how quick will my order be dispatched?
A: We dispatch ALL in-stock items within 24 hours once the payment is received except for Australian public holidays.
For backorders and preorders, the items will be dispatched soon as they come in stock.
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Q: How long does shipping take from you to me?
A: Delivery time for each order depends on where you live and what shipping service you choose. Usually, regular Air Mail takes 3 to 10 working days to over 200 countries. By clicking the button "Estimate the Shipping Cost" on the shopping cart right-sidebox or at the right bottom of your Shopping Cart page,or when you are checking out, you will be provided not only the postage but also the estimated delivery time to your address or a specific location you choose. Usually it takes longer time for larger parcel to arrive.

* If you wish to know more about delivery time for goods sent specificly to your country, please refer to the Australian Post website by clicking here for Australia-wide customers or clicking here for world-wide customers (There you input the postcodes or select your country, then click "calculate". You will see the expected delivery time as well as the official postage for the weight you select. By the way, you may need our postcode for calculation: 3188. *Delivery time is usually the same for parcel and for letter.)
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Q: What is "Wish List"?
A: Wish List is like your personal folder of all the favourite items. You can add any items to your wish list by clicking the button "Add to Wish List" on product listing or description pages. After clicking "My Wish List" (from the header) or "Add to Wish List", you will be linked to your wish list page where you can attach comments and set priority to each added item. You are also provided functions of creating multiple wish lists, setting the list as public or private, sharing your wish list with a friend, etc.
NOTE: You are required to login before being able to use wish list.
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Q: What can I do if the item I want has been sold out or has not arrived in our stock?
A: We provide a Back-in-Stock-Notification function on our website, which means you can subscribe to a notification for a product that has been out of stock. It is not necessary to have an account to subscribe yourself. Once that item is back in stock, an email will be sent to you. If you have subscribed by mistake or just have changed your mind, you can easily unsubscribe it. Otherwise, you can simply contact us. Taking any of the above methods may well speed up our backorder process.
We also provide Back-Order for those products that are currently on order or will be ordered soon.
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Q: Why do I create an account at
A: Registration on our website is totally FREE! By creating an account with us, you will be enabled to shop faster, and get accessed to all parts of our website, such as being up to date on an order's status, keeping track of the orders you have previously made, and adding/saving items that you are interested in to your wish list. Besides, you can earn and use BNA Points to save more at You may get dicount coupons for goods as well during special events.
Please be assured that the registration process is quite simple and is protected by SSL all along. Your personal information will be kept
strictly confidential. Please see our privacy policy for more details.
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(We will update our FAQ page from time to time.)